Delivery & Returns

COVID-19:

The Little Sign Company is open for orders as usual but I have put extra processes in place to protect both your safety and mine.  Only a select few people are allowed into my She-Shed and everything is cleaned thoroughly and hands washed frequently while working. I use online postage to avoid queuing at the Post Office and I try to only post once a week to keep my travel to a minimum.

With Royal Mail experiencing a higher-than-normal volume of postage across the UK, deliveries are taking slightly longer than normal so please be patient with our lovely post people.

Delivery Times:

All my items are hand crafted and hand painted to order. I aim to despatch within 7 to 10 days of an order being placed, though in busy times the process may take up to 14 days. If you have a specific date you would like the sign for, just contact us and I will endeavour to meet your requests.

Delivery Charges:

We offer free delivery on all UK orders!

International delivery is currently not available.

Returns:

Items must be returned within 30 days of receiving your order. If more than 30 days have passed since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Returns:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you return is approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
hello@thelittlesigncompany.co.uk

Sale Items:

Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thelittlesigncompany.co.uk and send your item to: 7 Sharphaw View, Gargrave Skipton GB BD23 3SQ.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Delivery:

To return your product, you should mail your product to: 7 Sharphaw View, Gargrave Skipton GB BD23 3SQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.